Docs

Ting documentation

Everything you need to reach your customers on every channel — start from zero in a few minutes, then build on it when you're ready.

Start here

Get started in 5 minutes

One step at a time. No credit card, no sales call.

Create a free accountSign up free14 days free, full access, no credit card required.
Create an app and pick your channelsAdd as many notification channels as you need — LINE, Slack, Discord, email, and more.
Connect the platformPaste the webhook URL Ting generates into the platform's own settings — or click "set up automatically" where that's supported.
Send your first messageSee sample codeStraight from the dashboard's test-send page, or call the API from your own backend.
Watch replies come inEvery reply lands live in your Chat inbox, ready to answer.

Connect a channel once — sending and (where the platform supports it) receiving both work the same way from then on.

Ting Notifications
Ting's own app — zero setup, zero token. Customers find you by name or scan a QR code to join instantly.
LINE
Official LINE Messaging API. Chat ID is discovered automatically the first time someone messages in — reply within LINE's own reply window, or push anytime after.
Telegram
Bot-based, one click to register the webhook automatically — no manual setup steps for the customer at all.
Discord
Two ways to connect: a plain Incoming Webhook for the fastest possible setup, or a full Discord App for interactive slash-command replies.
Slack
Incoming Webhook for sending, Events API for real two-way chat — with real names and avatars pulled in automatically.
Facebook Messenger
Full Send API plus inbound chat — a Page Access Token is all it takes.
Instagram
DMs through the same professional-account integration Meta uses for Messenger, connected the same way.
WhatsApp
Meta's WhatsApp Cloud API, including inbound image messages.
Email
Plain SMTP — works with any provider you already use.
SMS
Pay-per-message through the SMS gateway of your choice.
Push Notification
Firebase Cloud Messaging, for your own mobile app.
Webhook
A raw HTTP POST straight into your own backend — the simplest possible integration.

Every message a customer sends in, from every connected channel, lands in one place — and you can reply from right there.

One inbox, every channel
LINE, Slack, Discord, WhatsApp, Messenger, Instagram, Telegram — one conversation list, one place to answer from.
Names, avatars, and media
Real display names and profile pictures where the platform provides them, inline images, channel badges, and clickable links in every message.
Platform quirks handled for you
LINE's reply window counts down live and falls back to a push automatically when it closes; Discord lets you pick exactly which message you're replying to.
Built for busy conversations
History loads lazily as you scroll back, and the thread jumps straight to the newest message the moment it arrives.

Drop one snippet into your own admin panel, and your support team can answer every channel without ever logging into Ting.

One iframe
A single embed snippet, generated for you, authenticated with your app's own API token — no separate login for your staff.
Know who answered
Pass your own logged-in staff member's name into the embed, and every reply they send is attributed to them in the conversation.

For developers

A real toolkit underneath the dashboard, for when you want to go further than clicking around in a console.

One API for every channel
A single /notify endpoint sends to any connected channel — broadcast to everyone, or target specific recipients, with the same request shape every time.
Write once, render everywhere
Format a message once with a small, familiar set of tags for bold text, images, and buttons — Ting renders it correctly in each platform's own native style.
Raw webhook relay
Forward everything a channel receives — the exact body and headers, signature included — to your own backend in parallel, with zero conversion.
One unified events webhook
A single URL, HMAC-signed, that receives every channel's messages in one consistent JSON shape — build one integration instead of one per platform.
A real dashboard
Sends by channel and by app, success rates, and trends over time, at a glance.
Simple, usage-based billing
A 14-day free trial, then pay only for what you use — auto-renewal keeps everything connected without you having to remember.